Responsible Gaming

Responsible gaming at just-casino-canada is based on the principle that gambling should always remain an enjoyable form of entertainment, not a means to achieve financial gain or resolve personal difficulties. We are committed to promoting a conscious approach to gaming and provide comprehensive support to assist players in maintaining control over their gambling activities at just-casino-ca.com.

Risk Awareness

OBSERVE: Canadian law and industry best practices require operators to educate players on the risks of gambling addiction and provide tools for early identification.
EXPAND: Beyond simply listing signs, proactive self-assessment and recognition of problematic behavior are essential.
REFLECT: We present the following information and test to help you recognize unhealthy patterns and take informed action:

• Warning Signs of Problem Gambling:
  • Frequent or escalating bets beyond your initial plans or limits
  • Preoccupation with gambling, including thinking about just-casino-ca.com when not playing
  • Concealing gambling activity from friends or family
  • Chasing losses or using gambling to recover financial setbacks
  • Borrowing money or selling possessions to fund gambling
  • Neglecting work, studies, or personal responsibilities due to gambling
  • Feeling anxious, irritable, or depressed when unable to play
• Self-Assessment Test: Please consider the following statements:
  • Do you find it difficult to stop gambling once you have started?
  • Have you lied to others about your gambling activity or losses?
  • Do you gamble to escape from problems or negative emotions?
  • Have you experienced financial difficulties as a result of gambling?
  • Have friends or family expressed concern about your gambling behavior?
  If you answer "yes" to one or more of these questions, you may be at risk of developing a gambling problem. We encourage you to use our responsible gaming tools or reach out to support resources below.

Regional Compliance Note: These guidelines are adapted to Canadian responsible gambling standards (excluding Ontario), in line with regulatory expectations.

Limits & Tools

OBSERVE: Canadian regulations require operators to provide effective tools for players to control their gambling.
EXPAND: Deposit and time limits, as well as pause functions, are critical for self-regulation.
REFLECT: just-casino-ca.com offers the following tools to help you manage your gameplay responsibly:

Setting Deposit Limits

1. Log in to your just-casino-ca.com account and navigate to the "Responsible Gaming" section in your personal profile.
2. Select "Deposit Limits" and choose your preferred restriction period: daily, weekly, or monthly.
3. Enter the maximum amount (in CAD) you wish to deposit for the selected period. Confirm your changes.
4. Limits take effect immediately and cannot be increased for the current period. To decrease your limit, update the amount and confirm; to increase, a waiting period of at least 24 hours applies.

Time Limits & Session Timers

• Activate session timers via your account settings to receive notifications when you reach your chosen time threshold.
• Set daily or weekly playtime limits to control the total hours spent on just-casino-ca.com.

Time-Outs (Short Breaks)

1. In your "Responsible Gaming" dashboard, select "Time-Out."
2. Choose a pause period between 24 and 72 hours.
3. Confirm your Time-Out. During this period, your account will be temporarily suspended from gaming activities, but you will retain access to support services.

Legal Obligation: All limit-setting tools comply with CA regulations and cannot be overridden by customer service. For further assistance, contact [email protected].

Self-Exclusion

OBSERVE: Self-exclusion is a mandatory feature under Canadian and international responsible gaming standards.
EXPAND: The process must be clear, accessible, and include details on consequences and support.
REFLECT: just-casino-ca.com enables players to self-exclude for a minimum of 6 months up to a lifetime, ensuring safety and compliance:

1. Accessing Self-Exclusion: Log in and go to "Responsible Gaming" > "Self-Exclusion" in your account menu.
2. Selecting Duration: Choose a fixed period (6 months, 1 year, 5 years) or permanent (lifetime) exclusion.
3. Confirmation: Read the terms, confirm your selection, and submit your request. A confirmation email will be sent to your registered address.
4. Support Contact: For help, email [email protected]. Our team can guide you through the process or answer any questions.

• Consequences: During self-exclusion, you cannot log in, deposit, or place bets. Withdrawals of remaining balances must be requested before activation or by contacting support. Any active bonuses or rewards will be voided. Reinstatement is not possible until the chosen period expires; permanent exclusions are irreversible.
• Legal Protections: Self-exclusion requests are confidential and processed in accordance with Curaçao GCB license OGL/2025/164/0246 and Canadian best practices.

Regional Compliance Note: Self-exclusion is managed exclusively via just-casino-ca.com and is not currently linked to provincial government schemes (e.g., Ontario iGO), but is aligned with national responsible gaming standards.

Support Resources

OBSERVE: CA law and best practice require clear provision of both local and international help resources.
EXPAND: Inclusion of blocking tools, family support, and confidentiality guarantees enhance player protection.
REFLECT: Please consult the following support options if you or someone you know is affected by gambling issues:

Local Support (Canada)

• ConnexOntario (Canada-wide): 1-866-531-2600 - 24/7, English and French. Confidential, free support for gambling, mental health, and addiction.
• Canadian Centre on Substance Use and Addiction: ccsa.ca - Information and support, Mon-Fri 8am-6pm.

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• GamStop (UK): gamstop.co.uk - Free registration for UK-based self-exclusion from licensed sites.
• RGIAJ (Spain): ordenacionjuego.es/en/rgiaj - Spanish national self-exclusion.
• Blocking Apps:
  • Gamban: gamban.com - Device-level gambling website/app blocker.
  • BetBlocker: betblocker.org - Free multi-platform blocking tool.

Family Support Resources

• Gam-Anon: gam-anon.org - Support for families and friends of problem gamblers.
• Gambling Therapy - Family & Friends Forum: Family & Friends Forum

Confidentiality Notice: All inquiries to just-casino-ca.com and the above organizations are strictly confidential. Support is provided by professionals experienced in gambling-related harm.

Regional Compliance Note: All resources are selected for Canadian residents and comply with national and Curaçao licensing standards.

Help for Family

OBSERVE: Family members are often the first to notice harmful gambling behaviors and require tailored support.
EXPAND: Early, non-judgmental communication and access to professional help are vital.
REFLECT: If you are concerned about someone's gambling at just-casino-ca.com, consider the following steps:

• Tips for Conversation:
  • Approach the person calmly and without accusation
  • Express your concerns using "I" statements (e.g., "I'm worried about your gambling")
  • Listen actively and encourage open dialogue
  • Offer information about support resources without pressuring decisions
• Family Support Groups:
  • Gam-Anon - Peer support for affected families
  • Gambling Therapy Family & Friends Forum
• Next Steps: Encourage the person to contact ConnexOntario or a professional psychotherapist experienced in addiction. If immediate assistance is needed, call 1-866-531-2600 (ConnexOntario, 24/7).

Legal Obligation: just-casino-ca.com supports family interventions in line with Canadian responsible gaming policy and ensures all inquiries remain confidential.

Operator's Commitment

OBSERVE: Operators are required to monitor player behavior for signs of risk and intervene as necessary.
EXPAND: just-casino-ca.com employs both automated and manual controls to identify and address problematic gambling.
REFLECT: Our internal commitment to responsible gaming includes:

• Behavioral Risk Checks:
  • Ongoing analysis of deposit frequency, bet size, play duration, and loss patterns
  • Automated alerts when unusual or high-risk activity is detected (e.g., rapid escalation of deposits or extended playing sessions)
• Player Notifications: If risk patterns are identified, we may send warning messages, recommend setting limits, or suggest self-exclusion. In certain circumstances, our Responsible Gaming team may proactively contact the player to discuss protective measures.
• Support Initiation: Direct contact is initiated only in accordance with privacy policies and regulatory requirements, ensuring player dignity and confidentiality.

Legal Compliance: These procedures are implemented under Curaçao license OGL/2025/164/0246 and conform with CA regulatory standards.

Updates

OBSERVE: Regulatory frameworks require timely notification of policy changes.
EXPAND: Players must have transparent access to updated responsible gaming information.
REFLECT: All changes to responsible gaming policies or tools at just-casino-ca.com will be communicated via:

• Email notifications to your registered address
• Prominent banners or alerts on our website

The date of the last update to this responsible gaming page is: 2025-11-06.

Legal Obligation: Players are responsible for reviewing policy changes; continued use of just-casino-ca.com signifies acceptance of current terms.

Contact & Feedback

OBSERVE: Clear communication channels are a regulatory requirement for responsible gaming support.
EXPAND: Dedicated contacts and easy feedback mechanisms promote effective player protection.
REFLECT: To request support, self-control tools, or provide feedback regarding responsible gaming at just-casino-ca.com, please use the following:

• Responsible Gaming Department Email: [email protected]
• Feedback Form: Access the "Responsible Gaming Feedback" form in your account dashboard to submit requests for self-exclusion, limit changes, or support. If you cannot access your account, email us for assistance.

Legal Obligation: All requests are handled confidentially and in accordance with Canadian and Curaçao regulatory standards. Our responsible gaming team is trained to provide impartial assistance and guidance.