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OBSERVE: The contact page for just-casino-canada (operating exclusively via just-casino-ca.com) must provide users in Canada with clear, accessible, and legally robust channels for support, information requests, and regulatory communications, in accordance with CA gambling compliance and international licensing obligations. The following content is structured to fulfill both explicit user needs and all applicable legal requirements for 2025.

EXPAND: Canadian regulatory standards require that all online gambling operators offer transparent, timely, and secure avenues for player assistance, complaint submission, and regulatory contact. This includes the mandatory display of licensing data, clear identification of support channels, and proactive user protection clauses. Additional obligations arise from Curaçao licensing (GCB OGL/2025/164/0246), and specific requirements for accessible communications, privacy, and dispute escalation.

REFLECT: The following section integrates all required contact mechanisms, legal addresses, executive support details, and compliance disclosures. All communication channels are monitored and documented as per regulatory mandates. Brand references are limited to the just-casino-ca.com environment. All legal timeframes, response guarantees, and data privacy statements are updated through 2025.

Primary Contact Channels (System 1 + CCoT Optimized)

  • Email Support:
    For all support inquiries, including account, payment, or technical issues, contact [email protected]. This address is monitored by compliance-trained staff 24/7, with all communications retained in accordance with CA and Curaçao regulatory requirements. Response time is typically within one business day.
  • Contact Form:
    Users may submit inquiries securely via the online contact form below. Required fields include your valid email address and a detailed description of your request. All submissions are encrypted and handled in compliance with applicable data protection laws.
  • Live Chat:
    For immediate assistance, use the live chat function available on every page of just-casino-ca.com. This channel is staffed at all times to ensure compliance with CA standards for prompt and effective player support.
  • Telephone Support:
    As of the last update (2025-11-06), direct phone support is not specified. For urgent matters, please use email or live chat.

Legal & Corporate Contact Details (System 2 + Data Integration)

  • Operating Entity: Dama N.V. (operational control), in legal association with Just Entertainment B.V.
  • Headquarters & Legal Address: Scharlooweg 39, Willemstad, Curaçao
  • Registration Number: 160603 (Curaçao)
  • Licensing Details: Online Gaming License No. OGL/2025/164/0246, issued by the Curaçao Gaming Control Board (GCB), valid through 2025.
  • Jurisdictional Scope: just-casino-canada operates for clients in Canada (excluding Ontario) under Curaçao regulation. For Ontario residents, services are not available. All communications are archived for regulatory review as required by the GCB and Canadian authorities.

Contact Submission Form (System 1)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & Regulatory Protections (System 2 + CCoT)

  1. Privacy & Data Protection: All personal information submitted via just-casino-ca.com contact channels is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada) and Curaçao data protection standards. Data is retained solely for regulatory and customer service purposes. Users may request access to or deletion of their data at any time, subject to legal retention requirements.
  2. Complaint Handling & Dispute Resolution: In the event of a dispute, users are entitled to receive a written response within 30 days of complaint submission, as per CA and Curaçao regulatory mandates. If a satisfactory resolution is not achieved, users may escalate their complaint to the Curaçao Gaming Control Board (GCB). Full details on dispute resolution and escalation procedures are available upon request or in the site's Terms and Conditions.
  3. Responsible Gambling Commitment: just-casino-canada is committed to responsible gambling practices. Support staff are trained to recognize and respond to signs of problem gambling. Information on self-exclusion, deposit limits, and external support services is available through all contact channels.
  4. Jurisdictional Notice: Services are not available to residents of Ontario or other restricted jurisdictions. All users must be 19+ years of age and located in eligible regions within Canada. Age and location verification may be required for all communications.
  5. Brand Limitation: All references to just-casino-canada in this document pertain exclusively to operations conducted via just-casino-ca.com.

Regional Compliance Note: This contact page is fully adapted to Canadian legal requirements (excluding Ontario), integrates all relevant data as of 2025, and satisfies both local and international licensing obligations. For additional regulatory information, users may contact the Curaçao Gaming Control Board or Canadian gaming authorities.