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Privacy Policy

This Privacy Policy explains how just-casino-canada, operating through just-casino-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors residing in Canada (excluding Ontario), and is effective as of November 6, 2025. This document is designed to ensure transparency and align with applicable Canadian privacy laws and industry standards.

Who We Are

OBSERVE: just-casino-canada is operated by Just Entertainment B.V., the legal entity responsible for your data. The company is registered in Curaçao and holds a valid online gaming license issued by the Curaçao Gaming Control Board (OGL/2025/164/0246, valid through 2025). The legal address is Scharlooweg 39, Willemstad, Curaçao. For data protection matters, the Data Protection Officer (DPO) can be contacted at:

For all privacy-related inquiries, please reference "Data Protection" in your communication to ensure prompt attention.

What Personal Data We Collect

OBSERVE: To provide regulated online gaming services, just-casino-canada must collect and process a range of personal and technical data. EXPAND: Data is gathered both directly from you and indirectly via technical systems and third-party integrations. REFLECT: The categories of data collected include:

  • Personal Identification Data: Full name, date of birth, residential address, email address, telephone number, and government-issued identification as required for Know Your Customer (KYC) compliance.
  • Account and Transaction Data: Username, account credentials, deposit and withdrawal records, payment card or e-wallet details, and transactional logs.
  • Technical and Usage Data: IP address, device information (including device ID and browser type), operating system, access times, log files, and geolocation data (as necessary for regulatory compliance).
  • Behavioral Data: Gaming and betting history, site navigation patterns, interaction logs, clickstreams, and session activity.
  • Cookies and Tracking Technologies: Data collected via session/persistent cookies, analytics tags, and third-party tracking pixels for site functionality, performance monitoring, and advertising.

All categories of data are collected strictly for lawful, specified purposes, and only to the extent necessary for just-casino-ca.com's operations and regulatory obligations.

Legal Basis for Processing

OBSERVE: As required under Canadian privacy law and international best practice, just-casino-canada processes personal data solely on lawful grounds. EXPAND: These legal bases ensure data processing is fair, transparent, and justified. REFLECT:

  • User Consent: We obtain your explicit consent for activities such as marketing communications, cookie usage (where applicable), and certain analytics processing. Consent is freely given, specific, informed, and unambiguous, and may be withdrawn at any time.
  • Contractual Necessity: Your data is processed to fulfill contractual obligations, including account creation, gaming transactions, payment processing, and customer support.
  • Legal Obligations: We process information to comply with laws and regulatory requirements, such as KYC/AML (Anti-Money Laundering) checks, fraud investigations, and mandatory reporting to authorities.
  • Legitimate Interests: Processing is conducted to pursue legitimate business interests, including service improvement, security monitoring, dispute resolution, and internal analytics, provided these do not override your fundamental rights or freedoms.

Regional Compliance Note: All processing activities are grounded in the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA), relevant provincial laws (excluding Ontario), and international gaming standards.

Purpose of Processing

OBSERVE: Data collected by just-casino-canada is used for defined, lawful purposes. EXPAND: Each processing activity aligns with regulatory and operational needs. REFLECT: The main purposes for processing your data are:

  • Provision of Casino Services: Managing registration, account security, gameplay, payment processing, and customer support functions.
  • Service Improvement and Analytics: Analyzing usage data to enhance user experience, troubleshoot issues, and develop new features.
  • Marketing and Promotions: Sending communications regarding offers, bonuses, and promotions (subject to your consent or opt-in preferences).
  • Fraud Detection and Prevention: Monitoring transactions and behavior to prevent, detect, and investigate fraud, money laundering, and other prohibited activities.
  • Regulatory Compliance: Fulfilling obligations to gaming regulators, law enforcement, and tax authorities, including mandatory reporting and record-keeping.

All data is processed in accordance with applicable legal obligations and best practices for player protection.

Disclosure & Sharing

OBSERVE: just-casino-canada may share personal data with specified third parties in limited circumstances. EXPAND: Disclosure is strictly controlled and governed by legal agreements to ensure data security and compliance. REFLECT: Data may be disclosed to:

  • Payment Service Providers: For processing deposits, withdrawals, and payment verification.
  • Technology and Service Partners: Entities providing hosting, IT security, analytics, customer support, and operational infrastructure.
  • Regulatory Authorities: Disclosures required by law or regulation, including gaming control boards and financial intelligence units.
  • Affiliates and Marketing Partners: Only where you have provided explicit consent and with strict contractual safeguards in place.
  • Advertising Networks: For targeted advertising and analytics, subject to user consent and opt-out mechanisms.

All third-party recipients are bound by appropriate data protection agreements and are required to process your data only as instructed by just-casino-canada.

International Transfers

OBSERVE: just-casino-canada operates internationally and may transfer your data outside Canada, including to Curaçao (headquarters) and other jurisdictions where service providers are located. EXPAND: Such transfers are necessary for efficient service delivery but must ensure data protection standards are met. REFLECT:

  • Standard Contractual Clauses: Transfers are conducted under contractual safeguards recognized by Canadian authorities and international data protection laws.
  • Data Protection Guarantees: All recipients implement security and confidentiality measures equivalent to those required by Canadian law.
  • Legal Compliance: International transfers are limited to jurisdictions with adequate data protection frameworks or are subject to explicit user consent where legally required.

Players may request further details on international transfer mechanisms by contacting our DPO at [email protected].

Data Retention

OBSERVE: Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements. EXPAND: Retention periods are determined by regulatory obligations and best practices in the online gambling industry. REFLECT:

  • Account Data: Retained for the duration of your active account and no more than 5 years following account closure, unless a longer period is required by law (e.g., for AML/KYC evidence).
  • Transaction Records: Maintained for up to 7 years to comply with financial audit and anti-fraud obligations.
  • Marketing Consent Data: Retained until user withdraws consent or requests deletion.
  • Cookies and Technical Logs: Retention varies by type; session cookies are deleted after each session, while persistent cookies and logs are retained for up to 2 years.

Data is securely deleted or anonymized once retention periods expire or upon valid user request, subject to regulatory limitations.

Your Rights

OBSERVE: Under Canadian privacy law (PIPEDA) and aligned with international standards, you have comprehensive rights concerning your personal data processed by just-casino-canada. EXPAND: These rights ensure transparency, control, and protection for all users of just-casino-ca.com. REFLECT:

  1. Right of Access: You may request a copy of your personal data and information about how it is processed.
  2. Right to Rectification: You may request corrections to inaccurate or incomplete personal information.
  3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where processing is no longer necessary, subject to regulatory requirements.
  4. Right to Restrict Processing: You may request temporary suspension of processing in certain circumstances.
  5. Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
  6. Right to Data Portability: You may request transfer of your data to another provider in a structured, commonly used, and machine-readable format.
  7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Exercising Your Rights

  • Procedure: Submit requests via email to [email protected] with the subject "Privacy Rights Request."
  • Verification: For security, we may request additional information to verify your identity before processing your request.
  • Response Time: We will respond within 30 days of receiving a valid, verified request.
  • Cost: No fee will be charged for exercising your rights unless the request is manifestly unfounded or excessive.
  • Regulatory Reference: While just-casino-ca.com does not target Mexican residents, our policy aligns with international best practice, including the Federal Law on Protection of Personal Data Held by Private Parties (Mexico) and GDPR principles where applicable.

Regional Compliance Note: These rights are provided in accordance with Canadian law and are extended to all users of just-casino-ca.com.

Cookies & Tracking Technologies

OBSERVE: just-casino-canada uses cookies and similar tracking technologies to enhance your experience on just-casino-ca.com. EXPAND: These tools enable technical functionality, analytics, and personalized advertising. REFLECT:

  • Session Cookies: Temporary cookies essential for site navigation and secure login; deleted after each session.
  • Persistent Cookies: Remain on your device for a defined period to remember preferences and facilitate faster access.
  • Third-Party Cookies: Utilized for analytics (e.g., Google Analytics), advertising networks, and social media integration, subject to your consent.
  • Cookie Purposes: Functional (site operation), analytics (usage measurement), advertising (personalized offers), and security (fraud prevention).
  • Cookie Management: You can manage or disable cookies via your browser settings or through our internal cookie consent panel available on just-casino-ca.com.

Disabling non-essential cookies may affect certain site features or personalized content delivery.

Data Security

OBSERVE: just-casino-canada implements comprehensive security measures to protect your data throughout its lifecycle. EXPAND: Security controls are designed to prevent unauthorized access, loss, or misuse in accordance with international standards. REFLECT:

  • Encryption: All data transmitted between your device and just-casino-ca.com is secured using TLS 1.2 or higher. Sensitive data is encrypted at rest.
  • Access Controls: Strict authentication and authorization protocols, including multi-factor authentication, restrict access to personal data to authorized personnel only.
  • Security Audits & Monitoring: Regular internal and external security audits are conducted, with continuous monitoring for threats or vulnerabilities.
  • Staff Training: Personnel receive ongoing training in data protection and incident response protocols.
  • Incident Response: In the event of a data breach, just-casino-canada will promptly notify affected users and regulators as required by law, and implement mitigation measures.
  • Compliance Standards: Security measures are aligned with ISO 27001 and SOC 2 frameworks where applicable.

While no system can guarantee absolute security, just-casino-canada is committed to maintaining industry-leading protections for all users of just-casino-ca.com.

Complaints & Contacts

OBSERVE: just-casino-canada offers multiple channels for addressing privacy-related concerns. EXPAND: A clear, structured complaints procedure ensures your issues are resolved efficiently. REFLECT:

  • Email Contact (DPO): [email protected]
  • Postal Address: Scharlooweg 39, Willemstad, Curaçao (please mark envelope "Data Protection Officer")
  • Online Feedback: If available, use the contact form on just-casino-ca.com (coming soon)

Complaint Procedure

  1. Submission: Send your complaint or inquiry to our DPO by email or post.
  2. Acknowledgment: You will receive confirmation of receipt within 5 business days.
  3. Investigation: The DPO will investigate and respond with findings or resolution within 30 days.
  4. Escalation: If you are unsatisfied, you may escalate your complaint to the relevant data protection authority:

All complaints are handled in strict confidence and without prejudice to your rights.

Updates

OBSERVE: This Privacy Policy is regularly reviewed and updated to reflect changes in law, technology, or company practices. EXPAND: You will be notified of material changes in a timely manner. REFLECT:

  • Notification Methods: Updates will be communicated via email (if provided), prominent website banners, and account dashboard alerts on just-casino-ca.com.
  • Version Control: This policy is versioned and dated as "Last updated: November 6, 2025."
  • Changelog: Material changes will be summarized at the end of the policy or in update notifications.
  • Advance Notice: For significant changes affecting your rights, at least 30 days' notice will be provided to allow you to review, object, or close your account before changes take effect.
  • User Options: If you disagree with material updates, you may contact [email protected] to request account closure or to exercise your rights under this policy.

Continued use of just-casino-ca.com after updates constitutes acceptance of the revised Privacy Policy.